Reports were made that five of our customers, living in the same street did not receive their milk yesterday morning. However, when our delivery driver confirmed that the milk delivery was made to each customer, we discovered that the milk had in fact been stolen. As yet we do not know exactly how it happened but we wanted to highlight that what may have been a practical joke or prank carried out by inconsiderate individuals, is in fact a huge inconvenience to those affected. Although this may have been considered a fun joke to the culprits, there are many knock on effects that stealing someone's milk has.
Firstly, the customer who normally wakes up to milk on their doorstep would be without their milk, which in most cases is used for their first cup of tea and breakfast in the morning. A large proportion of our customers are elderly and having their milk stolen is extremely upsetting as they may not be very mobile and aren't able to 'nip out' for a replacement, meaning they are without breakfast. Secondly, the fact that someone has stolen from their doorsteps, could leave them feeling uneasy about the thought of someone taking their milk from their doorstep.
This is the last thing we would want for our customers. As we mentioned, customer care is very important to us and due to the milk being stolen, we at Mitchells had to re-deliver the milk. This then had an effect on our staff resources as the time to taken to redeliver the milk was taken away from the duties of running Mitchells Dairy. The police have been contacted and reports have been made, however, it does not take away from the fact that the pranksters have caused a lot more trouble than they anticipated.
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